The process
How It Works
Five steps. Two of them are yours.
- 1You
Submit the evidence
Address, type of cleaning, and a few photos.
More detail
A few minutes on your phone. We check your address before you fill in anything else, and you can stop and pick it up later.
- 2Us
We look at the case
A real person, usually within 24 hours.
More detail
We look at your photos and answers. If something can’t be priced from a form, we say so rather than guessing.
- 3Us
You get a firm price
In writing, with what’s in and what isn’t.
More detail
No surprises on the day. If we arrive and find something very different, we talk to you before continuing — never after.
- 4You
Pick your date
From windows we genuinely have open.
More detail
Accept the quote, choose an arrival window and pay the deposit. That’s when your appointment is confirmed.
- 5Us
We clean
We text you when we’re on the way.
More detail
You get your receipt when we finish. Cancel or move a booking free up to 24 hours before. If anything isn’t right, tell us within 24 hours and we’ll come back.
Questions, Answered
Not at all, and most customers aren't. You can leave a key, give us a gate or door code, or arrange to let us in and head out. Whatever you choose, we record it on your account so you only explain it once. If you'd rather be there, that's completely fine too.
Yes — we arrive with everything needed, including vacuums, cloths and products. If you'd prefer we use something specific because of an allergy, a sensitivity, or a surface that needs particular care, leave it out and tell us in your request. We'd rather use your product than damage your countertop.
By the size of the property, its current condition, how often we come, which tasks you want, how far we travel, and any add-ons you choose. Condition matters more than most people expect — a three-bedroom house cleaned monthly and one that hasn't been touched in a year are genuinely different jobs.
No, and we won't pretend otherwise. What you see during the quote request is a preliminary range based on what you've told us. A person reviews your answers and photos and sends you a firm quote afterwards. If we can't do the job for the number we gave you, we say so before we start — not after.
Because a questionnaire can't show us baked-on grease or a shower that needs an hour of scrubbing, and guessing badly means either overcharging you or arriving with too little time. Photos are the single biggest reason a quoted price stays the price. They're optional — but they help.
They're stored privately and can only be opened by our staff while preparing your quote and doing the work. They are never public, never posted, and never used in advertising without asking you separately and specifically. You can delete them yourself from your account at any time, and we automatically delete them a set period after the job is finished.