Privacy Policy

What we collect

• Your name, email address, phone number and the address where the work will happen.
• What you tell us about the property: size, bedrooms, bathrooms, pets, condition and your priorities.
• Any photographs you choose to upload.
• Your history of quotes, appointments, payments and messages with us.
• Basic technical data such as your IP address, used to rate-limit abuse of the public forms.

Your photographs

• Photos you upload are stored privately, outside the public part of the website. There is no public web address for them at all.
• They can only be opened through short-lived signed links, or by authorised signed-in staff. Every time a staff member opens a photo, it is recorded in an audit log.
• When we process them we strip embedded metadata, including any GPS coordinates your phone may have attached.
• They are automatically deleted 90 days after the job is completed.
• We never use your photos in advertising, on social media, or in marketing materials without asking you separately and specifically for that purpose.
• You can delete your photos yourself from your account at any time.

Why we use it

• To prepare an accurate quote for you.
• To schedule, carry out and bill for the work.
• To communicate with you about your quote and appointment.
• To meet our tax and accounting obligations.
• To send you offers — only if you ticked that box, which is never pre-ticked.

Who we share it with

• Our staff, to the extent they need it to do their jobs.
• Our payment processor, which handles your card details. We never see or store your full card number.
• Our email and text-message providers, to deliver service communications.
• Where the law requires it.
• We do not sell your information to anyone. Ever.

Your rights

• You can ask us for a copy of the information we hold about you.
• You can correct anything that's wrong, from your account or by asking us.
• You can delete your photos at any time.
• You can ask us to delete your account and your data. We'll keep only what tax law requires us to keep.
• You can opt out of promotional messages at any time without it affecting your service.

Contact us

For any privacy question, or to request your data or its deletion, write to grimescenecleanersnm@gmail.com or call 505-396-9196. You can also delete your account directly from your account.